A sprinkle of kindness goes a long way in sales ✨
Today, Iris Rashap shared some key #SDR insights about must-have skills, tough feedback, and what she hopes for the future of sales.
Welcome to the #salestage, Iris!
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🌎 SUPPORTING REMOTE SDRS
I feel fully supported in everything I do at Chili Piper – whether it’s a stipend for setting up our home-offices, weekly trainings to keep us professional, role plays and team huddles where we just get to know each other – it’s all so important for remote SDRs.
🌱 WHAT YOU HOPE CHANGES ABOUT SALES
More empathy. My first time getting yelled at by a sales leader for cold calling them confused me. SDRs are just professionals doing their jobs – you can always just decline politely if you’re not interested. No need to be rude. You can’t be mad at SDRs for doing their jobs if you’re a sales leader – it doesn’t make any sense.
🔧 KEY SALES SKILLS
Being a product expert is absolutely crucial to any role in a product based industry, because you can’t really understand how it could be useful to somebody if you don’t fully understand how it operates.
Instantly connecting with someone and understanding their pain to calculate whether and how you’re able to relieve it, is a skill useful not only in a professional space, but also in interpersonal relationships – sometimes being an SDR is like being a fairy, taking the pain away and making dreams come true!
😅 HARDEST FEEDBACK RECEIVED
I learned the hard way that personalization is great, but only as long as you’re not overdoing it. You don’t need to know the CEO’s home address and shoe size if you want to message them.
Send 200 lightly personalized emails and not 20 hyper-personalized ones. Hyper-personalization is not worth it if it damages the volume of your pipeline – after all, sales is a numbers game and time is a limited resource.
🤝 WHO YOU GO TO FOR ADVICE
My amazing manager Alizee Michaud, and my former manager, Elric Legloire, who also has an amazing newsletter for SDRs that you need to check out!
💡 EVERYONE SHOULD KNOW ABOUT SALESPEOPLE
We don’t want to annoy anyone on purpose! We want to be useful, and we’re trying to find out whether our product can change your life for the better, so our intentions are good. Also, people that respond to our jokes and memes with their own jokes and memes MAKE OUR DAY. Keep doing that, please!
